Flos
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4.5
store rating (68 reviews)
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Store reviews
4.5
68 reviews
5 | 84% | |
4 | 1% | |
3 | 2% | |
2 | 6% | |
1 | 7% |
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Review filters with keywords are based on reviews from the past 5 years.
Web mentions come from various sources across the web.
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Anonymous reviewer
Dec 6, 2021 on Google
We ordered two beautiful IC lamps, a T1 table and F1 floor lamp from Flos USA. The lamps were delayed a few days due to UPS, however the team at Flos was very friendly and informative in helping to ensure that they were on the way. As typical for Flos, the lamps are absolutely beautiful works of art and are extremely well crafted. Everything was packed very effectively to ensure no damage during shipping, and we are looking forward to enjoying these in our home for many years to come. Thank you!
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Anonymous reviewer
Mar 30, 2022 on Google
I placed an ordered during their March sale. A FLOS sales representative named Giorgia canceled my order, sent me a different promo code, which resulted in a 15% increase in the sales price. Contacted the FLOS Customer Service department twice…no response. I have brought many products from FLOS…but that has ended. This is the second bad experience I have had with the USA group. Great products, but not supported.
Michaela Morton
Mar 22, 2022 on Google
The customer service here was fabulous — I needed a replacement globe on a quick timeline and a very kind Flos rep actually answered the phone, checked inventory, and made sure that I had a clear shipping timeframe (and didn’t miss the sale)! That the fixture is beautiful is just bonus. Highly recommend.
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Anonymous reviewer
Jun 18, 2022 on Google
Light bulbs came quickly but I think I was sent used bulbs. They were sent in a baggy—not in new bulb packaging. I need to contact Flos. Concerned and disappointed. Bulbs were expensive.
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Anonymous reviewer
Jun 6, 2022 on Google
Delivery was planned between 10AM-4PM . Tried to obtain more precise delivery, but could not. No white glove service. they offload the consignments at the door step. Silly packaged for a $6,000 lamps.
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