Hello Molly

I purchased this dress and it arrived fairly quickly, which I appreciated. Unfortunately, the moment I opened the package, I noticed the underwire from the top was sticking out of the dress, meaning it was delivered damaged. This was extremely disappointing. It also took about five days for someone from Hello Molly to respond to my inquiry regarding the damaged item, which added to the frustration. Additionally, this dress is absolutely not designed for anyone with a larger chest. There is little to no material or structure to provide support, and the lace-up back offers no real reinforcement. If you have a fuller bust, I would strongly recommend skipping this dress.

Overall pretty disappointed. I have been very pleased with purchases in the past, so when I saw your mid year sale I was very excited and way over bought. But almost nothing that I ordered was as expected. First, the size chart says I’m a medium for most things, yet everything is a bit too big Second the pants alone says I’d be a large, and again, they are WAY too big Third, the quality of everything is cheap and not at looking like the quality advertised or the quality of the pieces I have bought in the past Lastly, many of the pieces don’t even have Hello Molly tags, rather tags from other manufacturers, which isn’t a terribly huge deal, just raises more questions when placed in the context of how much worse this bath of clothes I ordered this time around were than previous. I know I paid sales prices, but for the original prices to be $80-over $100 in pricing I was expecting better. The quality overall felt like a SHEIN haul. While I might give this store another chance in the future, I would certainly think twice before I ordered from here again, and definitely not recommend the site for a while. Hopefully this was just a fluke, and not the new normal.

I had a very disappointing experience with Hello Molly’s customer service. While their marketing and promotions look great, the actual support after purchasing is extremely poor. I reached out multiple times within the return window regarding an item I needed to return, and it has been incredibly difficult to get a response. The lack of communication and assistance is frustrating and unacceptable. For a brand that presents itself so well online, I expected a much higher level of professionalism and support. Unfortunately, this experience has made it clear that customer satisfaction is not a priority. This was my first time purchasing from Hello Molly, and it will definitely be my last.

Incredibly disappointed. The quality is so so cheap, and the overall cut and fit of the dress is a cheap knockoff (at best) of the picture online. The dress was 140$, yet the fabric was as thin and sheer as a napkin, and it was so poorly created I wouldn’t have even bought it for 5$ had I got it in person. I am a repeated customer of Hello Molly and have never experienced such disappointment and frustration any of their products, especially like this. Genuinely this is the most unflattering, hideous, cheap, outrageously priced piece of junk I have ever bought. It is a crime to sell this piece of trash for 140$. Genuinely it needs to be removed from the website. Everything else is fine, my other dresses from here are amazing; good quality, good fit, very pretty overall. However, this dress is so terrible that I am convinced it had to be shipped from another company or that my package got mixed in the mail. I hate this dress more than anything. No one should wear it. Sorry. 🩷

This was a horrible first time experience with your company. Not only was this dress of embarrassing quality, sheer, thin and virtually see-through, when I reached out via email on 2 occasions I received no response. Further, your general return policy offers only store credit which is completely unacceptable especially given the low quality of this item. I expect better and will not be returning if this can not be made right.