Macy's

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Store ratings are based on customer reviews and other data from Google and/or its partners.

Google's Top Quality Store badge is earned by merchants that provide a great shopping experience.

Information on shipping, returns, and support is based on customer reviews and surveys, and sometimes provided directly by sellers.

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Top Quality Store

4.5

store rating (1,178 reviews)

Website
Offers a wide selection of fashion for women and men, including clothing, accessories, jewelry, and shoes....

summarize_autoAI-generated description of the business.Learn more

Videos from this business

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0:53
It was a night to remember at Hotel Chelsea! Burgers, cosmos and a sneak peek at our new collection with On 34th and @mollyrogerscostumes hit the spot. Get your hands on this ode to NYC on May 6.
⁦Macy's⁩
⁦Instagram · 4d⁩
0:46
Macy's Mother's Day Brunch Outfits by Endila & Denny Rad
⁦macys⁩
⁦TikTok · 4d⁩
0:51
You handle the RSVP and we’ve got the gifts covered. Shop our fave finds for celebrating every occasion. #MothersDay #MothersDayGifts
⁦macys⁩
⁦TikTok · 5d⁩
0:51
Exploring the Groundbreaking Setup of Macy's Flower Show
⁦macys⁩
⁦TikTok · 6d⁩
0:24
No matter her personality, we’ve got gifts for all kinds of moms. Plus, find something special from her favorite brands like Nespresso, Carolina Herrera, UGG® and more. mcys.co/4ucJgXY | Macy's | Facebook
⁦Macy's⁩
⁦Facebook · 6d⁩
0:30
The Macy’s Flower Show has arrived in Chicago 🌸 Step inside Macy’s State Street to see what’s blooming and discover the perfect Mother’s Day gift while you’re here. Plus, don’t miss the @Coach and @fossil pop-ups for memorable gifts she’ll love. 📸:@Scarlett
⁦macys⁩
⁦TikTok · 1w⁩
0:31
Stay cool under pressure–Lancôme Absolue Longevity MD is here. Get it first at Macy’s. That’s all. mcys.co/4uaibob | Macy's | Facebook
⁦Macy's⁩
⁦Facebook · 1w⁩
0:30
Top Mother's Day Gift Ideas for 2023
⁦macys⁩
⁦TikTok · 1w⁩
0:45
Explore Exciting Surprises at Macy's 2026 Flower Show
⁦macys⁩
⁦TikTok · 1w⁩
0:46
There are plenty of surprises in store at Macy’s 2026 Flower Show! Enjoy gorgeous blooms, interactive spaces from Valentino Beauty, LEGO, Effy Jewelry and The Bouqs Company, plus a chance to celebrate ahead of Macy’s 100th Thanksgiving Day Parade. There’s even an exclusive Flower Show beauty gift bag for qualifying purchases of $150+ (in-store only). Join us in NYC at Herald Square any time now-May 10th. mcys.co/3OMrWd3 | Macy's | Facebook
⁦Macy's⁩
⁦Facebook · 1w⁩

Store reviews

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4.5

1,178 reviews

5

80%

4

6%

3

3%

2

1%

1

10%

Macy's is beloved by many customers for its great value, design, and product selection. However, some have complained of poor customer service and infrequent returns, making their experience less than...

summarize_autoAI-generated from the reviews below and content on the web.Learn more

Jorge Morales

Dec 27, 2025 on Google

"Customer service awesome the associate support was..."More
Customer service awesome the associate support was excelent !!!! Congrats!!!Less
Kendra Wilson

Apr 7, 2022 on Google

"I had 1 package I never got but Macy had no problem..."More
It was a great sale, I always have great service it's the delivery I HATE. They just put your items where they can be stolen easily. I had 1 package I never got but Macy had no problem sending me another quickly.Less
Carla Sconce

Mar 1 on Google

"The sales representative Jermaine was friendly, patient..."More
Had to return a pair of sandals that my mother bought last weekend and ended up buying 2 pairs, lol! The sales representative Jermaine was friendly, patient and helpful. Unfortunately, the one pair of shoes for my mom was too big so will have to return. Macy's sales reps are always ready to assist the customer. Good job!Less
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Reviews of popular products

About video reviews

These videos, collected from various sources across the web, review popular products sold by this business.

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5:05
NEW VALENTINO BORN IN ROMA THE GOLD DONNA PERFUME REVIEW | Soki London
⁦Soki London⁩
⁦YouTube · 1y⁩
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⁦CurlyFragrance⁩
⁦YouTube · 2y⁩
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Are We Sleeping on Seiko Essentials? ~ SUR307 Watch Review
⁦smolwatch⁩
⁦YouTube · 2y⁩
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BACCARAT ROUGE 540 | Eau de Parfum VS Extrait de Parfum | Lucy Amoratis
⁦lucyamoratis⁩
⁦YouTube · 2y⁩
10:03
Breville Barista Express: Still the Best Home Espresso Machine With Grinder?
⁦Espresso Doc.⁩
⁦YouTube · 2y⁩
14:25
Before You Buy Dior Sauvage Eau De Parfum (in Depth Review With Womens Reactions)
⁦Hamza Saab⁩
⁦YouTube · 1y⁩
7:25
Cuisinart 11 piece cookware unboxing
⁦Eveready Lamunu⁩
⁦YouTube · 2y⁩
9:23
Vancleef And Arpels Alhambra Guilloche Necklace Review, Pros And Cons | Pooja Reddy
⁦Pooja Reddy⁩
⁦YouTube · 1y⁩
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NEW VALENTINO BORN IN ROMA RENDEZ-VOUSE PINK PP PERFUME REVIEW | Soki London
⁦Soki London⁩
⁦YouTube · 2y⁩
13:13
I Bought Every YSL Y Fragrance, So You Don't Have To | Men's Buying Guide Cologne/Perfume 2024
⁦School of Scent⁩
⁦YouTube · 1y⁩

Store Insights

Store insights

These scores show how this business stacks up against similar stores for things like shipping speed, return policies, and price.

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Top Quality Store

Google's Top Quality Store badge is earned by businesses that provide a great shopping experience.Learn more

Shipping
Free delivery over $49
Exceptional
Returns
30-day returns for most items
Exceptional
Competitive pricing
Great
Payment options
PayPal, Apple Pay PayPal, Apple Pay, Klarna + 1 moreExceptional
Website quality
Exceptional

Other ratings

ScamAdviser trust score
85/100

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