Macy's

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Store ratings are based on customer reviews and other data from Google and/or its partners.

Google's Top Quality Store badge is earned by merchants that provide a great shopping experience.

Information on shipping, returns, and support is based on customer reviews and surveys, and sometimes provided directly by sellers.

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Top Quality Store

4.5

store rating (1,185 reviews)

Website
Offers a wide selection of fashion for women and men, including clothing, accessories, jewelry, and shoes....

summarize_autoAI-generated description of the business.Learn more

Videos from this business

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0:31
Stay cool under pressure–Lancôme Absolue Longevity MD is here. Get it first at Macy’s. That’s all. mcys.co/4uaibob | Macy's | Facebook
⁦Macy's⁩
⁦Facebook · 3d⁩
0:30
Our Gift Guide is back, and our curated gifts are better than ever! Discover top Mother’s Day finds and bring a little magic to all the moms in your life.
⁦macys⁩
⁦TikTok · 4d⁩
0:45
Explore Exciting Surprises at Macy's 2026 Flower Show
⁦macys⁩
⁦TikTok · 5d⁩
0:46
There are plenty of surprises in store at Macy’s 2026 Flower Show! Enjoy gorgeous blooms, interactive spaces from Valentino Beauty, LEGO, Effy Jewelry and The Bouqs Company, plus a chance to celebrate ahead of Macy’s 100th Thanksgiving Day Parade. There’s even an exclusive Flower Show beauty gift bag for qualifying purchases of $150+ (in-store only). Join us in NYC at Herald Square any time now-May 10th. mcys.co/3OMrWd3 | Macy's | Facebook
⁦Macy's⁩
⁦Facebook · 5d⁩
0:40
Exclusive Friends & Family Sale – Perfect Gifts for Mom
⁦macys⁩
⁦TikTok · 5d⁩
0:40
Don’t miss our Friends & Family sale! Shop now and discover gifts for mom just in time for Mother’s Day. Score an extra 30% off new spring arrivals and 15% off beauty & fragrance. Plus, get $20 in Star Money for every $100 spent (that’s 2,000 bonus points) on eligible brands in a single transaction. Shop items labeled FRIEND. Ends 5/3. Exclusions apply. 📸:@dlolo
⁦Macy's⁩
⁦Instagram · 5d⁩
1:30
Prom Prep Starts at Macy's: Unforgettable Styles
⁦macys⁩
⁦TikTok · 6d⁩
0:15
Mother's Day Gift Basket Ideas: Dyson, UGG & More
⁦macys⁩
⁦TikTok · 1w⁩
0:33
Coach & Kate Spade Bag Charms at Macy's
⁦macys⁩
⁦TikTok · 1w⁩
0:33
Does your birth month charm match your vibe? ✨ Shop the cutest bag charms to customize your bag your way from Coach, Kate Spade, and more. Find them all at Macy’s.
⁦Macy's⁩
⁦Instagram · 1w⁩

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Store reviews

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4.5

1,185 reviews

5

80%

4

6%

3

3%

2

1%

1

10%

Macy's is beloved by many customers for its great value, design, and product selection. However, some have complained of poor customer service and infrequent returns, making their experience less than...

summarize_autoAI-generated from the reviews below and content on the web.Learn more

Jorge Morales

Dec 27, 2025 on Google

"Customer service awesome the associate support was..."More
Customer service awesome the associate support was excelent !!!! Congrats!!!Less
Kendra Wilson

Apr 7, 2022 on Google

"I had 1 package I never got but Macy had no problem..."More
It was a great sale, I always have great service it's the delivery I HATE. They just put your items where they can be stolen easily. I had 1 package I never got but Macy had no problem sending me another quickly.Less
Carla Sconce

Mar 1 on Google

"The sales representative Jermaine was friendly, patient..."More
Had to return a pair of sandals that my mother bought last weekend and ended up buying 2 pairs, lol! The sales representative Jermaine was friendly, patient and helpful. Unfortunately, the one pair of shoes for my mom was too big so will have to return. Macy's sales reps are always ready to assist the customer. Good job!Less
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Reviews of popular products

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These videos, collected from various sources across the web, review popular products sold by this business.

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3:20
Travelers Club Midtown Hardside Luggage Travel Set | Review
⁦WillzDealz⁩
⁦YouTube · 2y⁩
8:10
Yves Saint Laurent Y Eau De Parfum Intense Review - YSL Y EDP Intense
⁦CurlyFragrance⁩
⁦YouTube · 2y⁩
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Are We Sleeping on Seiko Essentials? ~ SUR307 Watch Review
⁦smolwatch⁩
⁦YouTube · 2y⁩
1:35
American Tourister Stratum Hardside Luggage - Quick Review
⁦Jack's Reviews⁩
⁦YouTube · 2y⁩
1:24
Cuisinart 11 Piece Cookware Set, Chef's Classic Stainless Steel Collection 77 11G Review
⁦TechGadget⁩
⁦YouTube · 2y⁩
9:23
Vancleef And Arpels Alhambra Guilloche Necklace Review, Pros And Cons | Pooja Reddy
⁦Pooja Reddy⁩
⁦YouTube · 1y⁩
12:42
Before You YSL Y Eau De Parfum (in Depth Review With Womens Reactions)
⁦Hamza Saab⁩
⁦YouTube · 1y⁩
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SEIKO SUR307p1QUARTZ WATCH REVIEW/ Affordable casual dress watch design
⁦TheCovertCrow⁩
⁦YouTube · 2y⁩
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Cuisinart 11 piece cookware unboxing
⁦Eveready Lamunu⁩
⁦YouTube · 2y⁩
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Why I regret buying my VCA Vintage Alhambra Necklace!! 😢
⁦KIKI⁩
⁦YouTube · 2y⁩

Store Insights

Store insights

These scores show how this business stacks up against similar stores for things like shipping speed, return policies, and price.

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Top Quality Store

Google's Top Quality Store badge is earned by businesses that provide a great shopping experience.Learn more

Shipping
Free delivery over $49
Exceptional
Returns
30-day returns for most items
Exceptional
Competitive pricing
Great
Payment options
PayPal, Apple Pay PayPal, Apple Pay, Klarna + 1 moreExceptional
Website quality
Exceptional

Other ratings

ScamAdviser trust score
100/100

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