shan and toad

They were so wonderful! Opening my box of goodies felt like Christmas morning! Packed so wonderfully and my kids had a fashion show in the living room. They also emailed me immediately with a couple things that they couldn’t locate in the warehouse but they were on top of it and very accommodating to anything else I’d need. We love love Shan and Toad :)

First they said they were out of stock of one of the items, which, no big deal. Then they said cancelling that item changed my shipping and the courier wants an extra $20 to ship. I just had them cancel my order at that point. But why wouldn’t they offs to cover the shipping or do something considering it was their fault?

Paid for express next day shipping and understood that there might be a slight delay due to it being the Christmas period, but items still took much longer than expected. Clothes and shoes arrived smelling awful…. A real musty, stale smell - not sure why. Shoes have been airing for a few days and still have a stale smell. A disappointing review to have to write as I have shopped here a couple times before and always had a positive experience.

For an online based company the policies are quite ridiculous. It is a US Incorporated company but they ship from India so you need to pay return shipping all the way back to India additionally they don't offer for returns only store credit. I've never heard of such a policy for an online company they don't even have a retail location

Customer service contacted me asking if I wanted the shoes I purchased in the original boxes. I said yes, if course. The manager said I would have to pay double shipping, and sent me another invoice. We sent a bunch of emails arguing about it before they finally sent my shoes. When they arrived, they put masking tape over all the boxes which tore them up anyway.