Printerval.com

I thought this would be a great thing to have as a 20 year Navy VETERAN. Slow communication, then wanted to change the print which was bad, sent me a new look with corrected design and I approved it to what I ordered. Finally after poor tracking received it today Jan. 4, 2026 took way to long about 1 month. Opened them and they printed them with the bad look not what I wanted so I am very disappointed with my whiskey glasses and now have to return them. Besides the print is a dull gold look not bright like the picture when I ordered them also the glasses were not even clean, not sparkly so the presentation was terrible as well. Now with displeasure I need to get these returned and get a refund. It's quite apparent this company doesn't listen to their customers or care how they feel and just do as they see to give you the changes they present even if you dont like them also shows print on both sides of glasses but low and behold only printed on one side. So unpleasantly dissatisfied won't use or order from them again. Wouldn't of had this problem if they were produced in USA. Just received a e-mail response saying my order hasn't arrived yet but when I looked at the tracking they sent shows delivered. It appears they don't care about communication with their customers. Do yourself a favor don't order from this company their terrible. They lie, their deceitful, they don't honor their returns or refunds as well as don't communicate and ignore you once you connect with a complaint or problem. This so called PRINTERVAL Co. should be shut down for their lying BS and impersonating as a company. If no one patronizes Printerval they won't make any $$$$ and close. Have to add this today 13 JAN 26, they claim they weren't decals and engraved they lied again their decals put on dirty glasses just washed off. Printerval is trash. Finally after 2 weeks of my complaint they responded with no resolution. They requested photos of packaging and the shipping label also of my glasses. I had all ready trashed the packaging as well as washed those dirty glasses by hand. Nothing to see how they were I'm not revising my review as all was said honestly. If they had a minus 5 stars I would have given that. If they were responsible they would have responded a day after I initiated my review to fix their irresponsible deceitful mistakes.

Printerval was one of my go-to places, perhaps even my #1 , for custom print shirts. I also loved the selection of prints they have to choose from by artists that you can't necessarily find elsewhere. Their shirts were better quality, thicker material than other online vendors. You can still get that quality, but now it is an upcharge. I have been buying from them for years because I have a child with special needs who is very particular about fit, feel, and design. However, this last order was an absolute DISASTER. I ordered 9 items: 3 hoodies, 4 premium quality t-shirts (one dark gray and 3 black), and an ornament. The packages arrived in bags instead of a box this year. Both bags were overfilled and the items were spilling out. In one case, the items had gotten dirty from transport. The ornament arrived a full week later than they estimated. It was supposed to be in one of the packages that ripped so I though it was lost! When I opened the packages, I was SO disappointed. The shirts have been shipped before the prints set and the prints were smeared. In some cases, the text was illegible and /or the print could not be made out. In all cases, it was clear that it was smudged. This happened on 3 shirts and 1 hoodie. The gray shirt was supposed to be printed on premium fabric and was not. You could see through it when held to the light. This does not include how filthy the items got due to the bags ripping because they were overpacked! Printerval was awful to work with over what happened. It took over 5 months to get a resolution. At that point, I accepted a refund and then I only got a partial refund. During the 5 month saga, I sent pics, again and again and again. They would request more from different angles and in different lighting. There is no direct customer service number to talk to anyone. No phone number! You can message whatsapp (they do not respond) or send messages online. It is an absolute cluster. Months into the conversation, I asked for an escalation, they said "just wash them" and some of the "splatter" will wash off. I did. It was not better. I wrote back. Then, they said - you've washed them so they are used. What?! You told me to wash them. It's in writing! Plus, that doesn't fix damaged lettering or the fact that I ordered a premium shirt and got one that is practically see through even through it was dark gray?! "We do not see that in the pictures. Can you send more?" I asked them to PLEASE have someone call me. They did not. I have literally ordered hundreds of dollars of merchandise from them annually and have never complained, always reviewed them favorably, and recommended them to family, friends, and even strangers when they compliment my kiddo's shirts. This was clearly their mistake. Eat it or make it right. I really wanted them to replace the shirts. This is what my kid wears - his entire wardrobe of shirts. Do you know what it is like to have a neurodivergent child? I want him to have his shirts. I ask for them to be reprinted and shipped. No. I asked for a refund. They offered a discount on my NEXT print. My order was around $300. Um, no. I'm not ordering again if you don't make this right! They offered a $15 refund. No. They ended up giving me a $34 refund, essentially the cost of one hoodie! 4 items out of 7 were damaged, over half of the clothes I ordered. Some were worse than others. It took almost half a year to get an unfavorable resolution. I only accepted it out of exhaustion. I probably should have contacted my credit card to see if they could reverse the charge but I did technically receive the merchandise (though it was damaged). Be sure to carefully read their policies BEFORE placing an order. Their customer service is atrocious so you are likely stuck with whatever you receive. I personally cannot in good faith order from them again and that is truly a shame because that means there are some great artists that I can no longer support.

My order was around the Christmas holidays. There was a delay in shipping by a few days which was expected and no big deal. The quality of the product was fine and also expected. I wasn’t looking for top notch material. The problem was the sizing and the subsequent customer service. The kids sizes I ordered were fine as I ordered them up one size for them to grow into. The adult size was the issue. I measured 3 hoodies in my closet for reference and matched their sizing chart. The hoodie they shipped came in 3/4 - 1” smaller in all dimensions. I immediately opened a support ticket. It took two weeks for support to even acknowledge the issue and they said they would look into the issue. Two more follow ups from me and two to three weeks later I was told they were waiting for the supplier to get back to them. A few weeks went by and I sent a new support ticket and told them I was fed up and was just going to kiss my money goodbye and leave a very unfriendly review. I got action immediately. They looked into it and after a week or so decided to make it right with the next size up at no charge. They asked for confirmation to approve the order, which I did immediately. Then…I got no communication again. I was left in limbo for another two weeks and not knowing if I had a product coming or not. Then a few weeks later they finally sent me something saying that the order was in process. Three and a half months after my initial delivery and complaint, I finally got a replacement hoodie and resolution to the problem. And now it’s Spring and 80 degrees. Quality of their product - OK to Fine Price for the quality - OK to Fine Customer support and communication - absolutely terrible. Not sure I would order again and take the chance of having more issues. It just wasn’t worth the hassle.

They sent me a shirt that was ordered a month ago that was 8" smaller in the chest than there "size guide". They told me to send them piuctures of the 2XL lable and show a tape measurement 1" lower than armpits across the chest which I sent to them imediately. The 2XL was advertused to measure 52" across the chest but only measured 44" and they have ghosted me with replys that their "customer support team is eager to help and will reach you as soon as possible". No reply, no RAN with prepaid return lable, absolutly no response to the pics they asked to send, no real customer service reply, no refund of my money. DO YOU THINK A CANNED RESPONSE ABOUT CONTACTING YOUR CUSTOMER SERVICE TEAM ABOUT A SUBJECT THAT HAS HAD MULTIPLE ATTEMPS TO RE-IDENTIFY YOUR LACK OF COMPREHENSION OF YOUR CUSTOMER SERVICE UNDERSTANDING. PLAIN AND SIMPLE...I SENT YOU THE PICTURES THAT YOU ASKED FOR. I ALREADY ORDERED THE REPLACEMENT WHICH I SHOULDN'T HAVE DONE. AND YOU SEND ME A RESPONSE WITH WHAT SIZE SHIRT DO YOU WANT US TO SEND. I WANT A REFUND. AGAIN YOU ONLY KNOW HOW TO TAKE MONEY FROM PEOPLES AND NOT GIVE IT BACK WHEN ASKED FOR FROM YOUR MISTAKE. MAYBE YOU SHOULD READ ALL THE EMAILS BEFORE REPLYING.

When I placed 2 orders in early December and saw that they would be shipped from the US I ASSUMED they would be here before Christmas. I did not know they were shipped from the US AFTER ARRIVING FROM VIETNAM! One item was delivered the day after Christmas and the other item landed here Dec 31...Disappointment, but not the end of the world. One item was a cap that had been printed over large blue bands and was unreadable. When I contacted them for a refund/replacement...I was referred to their "guaranteed of satisfaction" on the website. Unless you can show "proof of defects", they are not interested in resolving my problem. After forwarding a picture of the product and how it was unreadable, I received a message stating that my first complaint was under review and not to send further information as it puts my concerns on the bottom of the pile. Today I received an email stating that my concerns would not be handled as it does not meet the criteria of their return policy. Thus, although one item was very much larger than expected and not covered as a defect...the cap which was misprinted was a total loss to this consumer. One star was generous on my part. "Be careful what this company advertises" is my warning.