| Admin Console Help
Home
Content Sources
Index
Search
Reports
GSA Unification
Host Configuration
Nodes Configuration
Network Statistics
 Network Diagnostics
GSAn
Administration
More Information
|
![]() |
![]() |
GSA Unification >
Network Diagnostics
Use the GSA Unification > Network Diagnostics page to review diagnostic information about connections within unified environments. This page is intended primarily for reporting unified environment status to Google Enterprise Technical Support. Beforeyou enable the unified environment feature on a search appliance, you cannot see this page on the Admin Console.
The Network Diagnostics page displays a table listing each node in a unified environment and its status with respect to several different modes of connection required for the unified environment to operate correctly, as follows:
Network Diagnostics table
| Node |
Ping Status |
Tunnel Status |
Application Connection Status |
| IP addresses of unified environment nodes |
If the indicator is green, the node responds to a ping. If the indicator is red, the node is not responding to a ping. |
If the indicator is green, a tunnel connection could be established. If the indicator is red, a tunnel connection could not be established |
If the indicator is green, the other nodes in the unified environment are able to communicate with this node. If the indicator is red, the other nodes in the unified environment cannot communicate with this node. |
When the unified environment is working correctly, all indicators are green. If any of the indicators are not green and you are unsure of why, contact Google Enterprise Technical Support for assistance in diagnosing and fixing the problems.
The following table provides further information on tunnel connection status.
| Error Message Displayed on Admin Console |
Reason for Error Message |
How to Correct the Error |
| Tunnel didn't start. |
Tunnel process was unable to start. |
Contact Google Enterprise Technical Support. |
| Certificate Verification Failed: Not signed by any of the trusted CAs. |
Unsigned certificate. |
Replace the certificate with a signed certificate. |
| Certificate Verification Failed: Using an expired certificate. |
Expired certificate. |
Replace the certificate with an unexpired certificate. |
| Certificate Verification Failed: Using a revoked certificate. |
Revoked certificate. |
Replace the certificate with a valid certificate. |
| Certificate Verification Failed: The presented certificate is signed by a CA whose CRL has expired. Please update the CRL. |
Expired Certificate Revocation List (CRL). |
Update the CRL. |
| Unknown reason. |
Unknown reason. |
Contact Google Enterprise Technical Support. |
For More Information
For more information on unified environments, see "Configuring Unified Environments" which is linked to the Google Search Appliance help center.
|
