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Home Reserve

1,420 reviews from Google Trusted Stores

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  1. I received quick replies to my emails. The furniture was very well packaged, and I am very happy with the sofas.
  2. Wonderful product, excellent price and the perfect solution for those hard to get to places.
  3. The products arrive completely in pieces, with all cushions and upholstery separated. You have to build the furniture yourself, from the ground up, piece by piece. Not the normal "assembly required" experience. The pieces are made with very splintery, rough, plywood that wreaks (possibly forever) of very strong plywood glue. It took me over a week to assemble all the pieces. Once assembled, I learned that i have to use a razor to cut holes in the upholstery in order to push the bolts through to connect the separate pieces. I have had a severe, piercing headache and sinus problems since the pieces were unboxed, which I attribute to the chemicals and odor in the product. I have splinters in all my finger and in the palm of my hand. The company provides cheap, cloth gloves, which are extra large and useless to me. It is also extremely difficult, if not impossible, to place the upholstery so that wrinkles do not appear. Even with the upholstery attached, the "corner piece" does not come with a skirt to cover the bottom plywood. Apparently they want you to just "hide" the plywood with the adjacent pieces. However, even after the adjacent pieces are attached, there is a visible gap where you can see two joined pieces of rough, splintery plywood. The upholstery fabric tore several times during the process of covering the wood pieces. The room where the products were assembled is still carpeted in splintery pieces that I have tried to vacuum, sweep, wipe away. Due to time constraints, I could not wait for another sofa to arrive. Luckily this furniture will be used as prop pieces in the basement for a staged home and can be discarded once the home is sold. I spent over $1,000 plus shipping.
  4. The package was actually delivered sooner than expected. It was the best purchase I have made
  5. Very impressed with the quality of the furniture. Well written directions made assembly a snap
  6. My item was delayed over two weeks due to the holiday. Besides the fact that they misrepresented delivery, I'm very happy with the product.
  7. Quick delivery and very very courteous customer service
  8. Best decision I ever made purchasing furniture. Very well made and arrived when promised. Easily assembled and comfortable.
  9. The first issue was handled promptly the second issue has not yet been resolved
  10. Our couch shipped exactly 10 days after the date of purchase, even with a holiday during that time. We were very pleased with the couch we received, as well as the service provided by Home Reserve.