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3,397 reviews from Google Trusted Stores

Google Trusted Stores identifies and stands behind stores that provide a consistently great shopping experience. Learn More
  1. Excellent website for shopping. Good communication during the purchase and shipping. Finally, I appreciate the follow up after purchase. Highly recommend...
  2. I was so nervous to shop online and did not believe that my order would actually arrive on time. Everything arrived on time and the ring looks beautiful. Pleased with my experience from James Allen but was definitely nervous going into it!
  3. James Allen was excellent. Their diamond experts gave tremendous feedback and advice, and directed us towards what we were looking for and not just to what was most expensive.
  4. Excellent service from start to finish. Strong recommendation.
  5. Outstanding customer service both before and after the sale!
  6. Still waiting on a refund and it has been 3 weeks.
  7. This is a beautiful ring and perfect. They were great to work with and responsive to all of my questions. The only caution I have is be careful if you are in a hurry, nothing happened quickly.
  8. I was a bit nervous buying such a large purchase online without ever being able to physically see or hold it but I was also not happy with the prices and experience I was having in traditional jewelry stores but I took the plunge and did it. I was VERY happy with the whole experience. The online chat feature was very easy to use and extremely helpful. From the day I placed my order to having my ring in hand was 4 days. The packaging and presentation was fantastic and the ring is amazing. My fiancé is ecstatic and LOVES the ring. Overall a great experience and would highly recommend.
  9. Really efficient why to shop for diamonds. All their diamonds are view-able 360 around. GIA certifications are listed along with the diamond. Sent via FedEx 1-day shipping, however some take longer due to inspecting the diamond before shipping. Definitely recommend and would purchase from here again.
  10. I like this business