Administration > Shutdown

Use the instructions on this page to perform the following tasks:

• Shutting Down the Search Appliance Normally
• Rebooting the Search Appliance
• Starting the Search Appliance.

Do not reboot the search appliance except under the following conditions:

• You are moving the appliance to a different time zone.
• You are performing a system and software update.
• The release notes or update instructions explicitly instruct you to reboot the search appliance.
• An Enterprise Technical Support engineer explicitly instructs you to reboot the search appliance.

Do not reboot the appliance for any other reason.

Warning: Do not remove the power cord when the search appliance is running.

If Enterprise Technical Support instructs you to reboot the search appliance, you can do so manually or through the Admin Console.

Shutting Down the Search Appliance Normally

The following two methods are the preferred ways to shut down the search appliance.

To shut the search appliance down normally when you have network access:

1. On a computer that is attached to the network, start a browser.
2. Navigate to the Admin Console and log in.
3. Click Administration > Shutdown.
4. Click the button Shut the System Down Now.

To shut the search appliance down normally when you have physical access:

1. Press the power button once, briefly.

   The shut-down process typically takes one to two minutes, but the process can take up to ten minutes.

   When you press the power button, do not hold it down. Depressing the power button for four (4) seconds starts a hard shutdown, which can cause data loss and require a long period of system checks when the search appliance restarts.

2. When the indicator light is no longer illuminated, you can unplug the search appliance.

Rebooting the Search Appliance

Use the following instructions to reboot the search appliance from the Admin Console or from a physical or virtual keyboard.

To reboot the search appliance from the Admin Console:

1. On a computer that is attached to the network, start a browser.
2. Navigate to the Admin Console and log in.
3. Click Administration > Shutdown.
4. Click the button Reboot the System Now. The system reboots.

To reboot the search appliance from a physical or virtual keyboard:

1. Connect a keyboard and a monitor to the appliance. For information about the type of keyboard to use with your search appliance model, see "Planning for Search Appliance Installation," which is linked to the Google Search Appliance help center.
2. On the keyboard, press the Ctrl, Alt, and Delete keys simultaneously. The search appliance reboots.
3. Wait at least 20 minutes for the search appliance to resume operations.
4. If the appliance does not come back up after an hour, connect a monitor and keyboard to the appliance to view the status. If you have a large index or a large number of documents that are crawled, it can take the appliance more than an hour to boot up. If necessary, reboot again by pressing the Ctrl, Alt, and Delete keys.

Starting the Search Appliance

To start a search appliance that is powered down, press the power button on the search appliance chassis.